Three industry features that caught our attention…

With so many constant changes and innovations within the hospitality industry, there is still a host of opportunities to stand out, differentiate and grow. Following the industry news and announcements highlights this and below are just a few of the stories and news items that have caught our attention for different reasons over the last month, and we would like to share them with you:

A Cardiff city centre hotel has raised almost £3,000 to help the city’s homeless by charging guests £1 to store their luggage after check-out.

https://www.hospitalityandcateringnews.com/2018/08/hotels-left-luggage-bags-2-8k-cardiff-homeless/

UK HOSPITALITY SECTOR COULD BE WORTH £100 BILLION BY THE END OF 2018, DESPITE CLOSURES AND STAFF SHORTAGES

https://www.thedrinksbusiness.com/2018/06/uk-hospitality-sector-could-be-worth-100-billion-by-the-end-of-2018-despite-closures-and-staff-shortages/

The Fab Four: four key tech areas shaping how restaurants are run

HTTPS://WWW.BIGHOSPITALITY.CO.UK/ARTICLE/2018/08/31/THE-FAB-FOUR-FOUR-KEY-TECH-AREAS-SHAPING-HOW-RESTAURANTS-ARE-RUN 

Author: Written by ShelleyHolmes Accountancy

Find out more about our dedicated services for the hospitality industry >

Tech or not?

So many ways to look at technology within the hospitality sector, from systems to social marketing, rankings to finances, and everything else too! So why is it still not embraced fully to increase efficiency and exposure?

Costs? Technology investments are significant lines on the P&L, but without investment your may be holding back your business. Technology costs ultimately reduce costs, through increased efficiencies and enhancing the customer experience.

Remember, technology is not just there to help you… it helps your customers. Think contactless payment, online bookings, etc. Customers’ time is precious, so helping them save time will ultimately help you.

And don’t forget all that wonderful information about buying and booking habits you can capture through technology, to enhance your marketing strategies.

Hostech 2018 stated that “The hospitality sector remains behind the majority of UK consumer-facing industries when it comes to embracing and harnessing technology. It must catch up quick, especially if it wants to secure a new generation of consumers, take advantage of the huge opportunities to improve efficiency at a time of cost pressures and stay on top of security issues posed by cyber hacking and GDPR.” (source: https://www.hostech.co.uk/)

Technology for technology sake is not the answer, but technology for the sake of your business development and customer draw is an answer. Innovation, staying ahead of the competition, embracing what your customers’ want… technology has an answer.

Author: Written by ShelleyHolmes Accountancy

Find out more about our dedicated services for the hospitality industry >